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Financial Services Respond to ID Theft

E-Commerce Times looks at the issues in identity theft in E-Commerce News: ID Security: Is That Really You? ID Theft and Authentication, Part 1. The key points in the article (and in Part 2 of the series) are:

1. The impact of on-line id theft on fraud is not clear
2. In spite of 1, consumers are losing confidence in online financial transactions
3. Strong authentication is required under FFIEC guidelines
4. More privacy regulations and oversight is probably in our future.

Now for some details.


1. The impact of on-line id theft on fraud is not clear

Some see on-line identity theft as the biggest source of id theft.

"Online banking transaction fraud is growing rapidly due to the huge amount of identity theft that has occurred in the last couple of years," Peter Relan, chief strategist at Entrust, told the E-Commerce Times.

Wrong, says another industry executive quoted by E-Commerce Times:

According to numerous industry studies -- for example Javelin Strategy & Research's Identity Fraud Survey Report -- ID fraud has declined over the past four years, and only 8 percent of identity fraud has resulted from online information breaches, said Scott Mackelprang, vice-president of security and compliance at Digital Insight.

Regardless of how much online theft has now, we need to plan for the future and we certainly can't ignore the problem because it has less impact today than other sources of id theft. Both sources are risks and must be addressed.

2. In spite of 1, consumers are losing confidence in online financial transactions.

According to Kerry Loftus of Verisign, a Gartner report

links fraud losses and phishing threats directly to an erosion of consumer confidence in financial institutions and online transactions in general


3. Strong authentication is required under FFIEC guidelines

Scott Mackelprang of Digital Insight notes:

"The guidelines for how this increased authentication was to be implemented were not method-specific, so there isn't a 'standard' method, but 'strong' or multifactor authentication (MFA), in some form or another, is now the norm,"

4. More privacy regulations and oversight is probably in our future.

Senator Jim Webb of Virginia is concerned about outsourcing which leaves personal information in countries with less comprehensive privacy protections than the U.S.

I'm not sure you need legislation, but you'll definitely see oversight from me on the issues of security and privacy

Now Webb knows how the European Union felt about ten years ago.

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Dan Sullivan's Bio:

Dan Sullivan is a systems architect with 20 years of IT experience that includes engagements in enterprise security, application design, and systems architecture. His experience includes a broad range of industries, including financial services, manufacturing, government, retail, gas and oil production, power generation, and education. Dan’s security-related project work has ranged from requirements analysis for enterprise information security to designing and implementing security for database applications and enterprise portals. Dan has written about information security and other enterprise information management topics for Business Security Advisor, DM Review, Intelligent Enterprise, and E-Business Advisor. You can contact Dan at: dan_sullivan@realtimepublishers.net