Online Bank Offers Software to Secure Transactions but What About Support?
Installing software is easy. Getting it to work correctly is hard. Keeping it working correctly is even harder. Neither of the last two facts are deterring ING, an online bank, from offering software to create a secure environment for online banking even on malware infected machines, according to the Security Fix. ING must be ready to take on the service desk headaches that come with client side support but I wonder why they didn't opt for a solution like Blue Coat's ProxyRA appliance instead.
Brian Krebs notes in the Security Fix:
What struck me most about this offering was that it's the first time in a long while that a U.S. bank has publicly raised the idea of installing software on customer systems as a means of combating fraud.
As if banks don't have enough to do to manage threats, now they are stepping into supporting unmanaged devices. I can imagine calls from irate customers blaming some data loss or software incompatibility on the ING software. Installing software on unmanaged devices is like touching the third rail. I'd rather take my chances with an appliance and scale up as needed.
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